FAQ

How much is delivery and how long does it take?

Delivery prices range depending on the Items purchased. We offer free delivery for order over £50, excluding furniture.

Can I reserve items?

I’m afraid we do not allow people to reserve items, unless secured with payment.

I would like to purchase bulk for wedding/party can I get a discount?

If you are looking to place a large order for a wedding/party please email info@josefinaonline.co.uk and we will see what we can do.

Where is the shop based?

The shop is located in Uckfield High Street.

Can I collect my items from the shop?

Yes, please select shop collection in the checkout if you live close to Uckfield.

My item is broken

All items are hand packed with care and sent via courier.
Please check your item upon arrival for damages and DO NOT sign for the package if its damaged. Once you have signed for the package we may deny your refund request.

My item has not arrived

All our items are tracked & signed for via APC overnight if your item has not arrived please contact us.

How can I pay?

We use the payment system Sage Pay this provides a wide range of payment options to suit the need of our customers.

What is the dispatch time?

We dispatch items on the next working day for orders. If we have an issue with dispatching your item on the next working day we will contact you.

Who posts your items?

Our courier service is APC overnight, they are the perfect courier for delivering fragile items and paint.

How do I get added to the Newsletter for special deals and promotions?

To get access to our Newsletter please add your email address here

My paint isn't the colour I thought it was can I send it back?

All monitors are different and you may see the paint in the incorrect colour it’s meant to be.
We ask you to purchase a tester pot before purchasing paint to ensure you are happy with the colour.