Returns Policy

Paint Returns

We do not allow the returns of Paints. Please purchase a tester pot before ordering larger size paints.

General Returns

We will accept returns/exchange for any item to us at our discretion within 7 days of purchase. To raise a returns request please use the returns form or give our customer service line a ring *PLEASE DO NOT CALL THE JOSEFINA SHOP*

The item returned is expected to be in its original packaging and condition fit for re-sale. All returns postage costs are the responsibility of the customer. We reserve the right to charge fees for original postage costs & repackaging if the product is returned due to the customer changing their mind.

Item Damages

Every item we send out is checked for damages and faults prior to dispatch and we use a professional courier service to ensure our packages are not damaged in transit. We recommend checking the item for damages upon arrival before signing for the package as once the package is signed for we will not accept any claims for damages. Our suggestion is to open and check the parcel to ensure there is no damages, once happy sign for the parcel, our courier service does not mind waiting so please don’t feel bad as its protecting you!

If an item is damaged in transit please do not sign for the pacel and notify us within 1 working day with your order number and photo evidence.

Order Errors

if an order has been made in error this item must be returned at the customers expense.

Josefina Online has the right to make changes to our returns policy at any time.